Monrovia – Lenise Home Care & Support Services, a leading home care provider in Liberia, has completed an extensive refresher training program aimed at sharpening the skills of its staff in key service areas. The training, held over the weekend in Old Matadi, Sinkor, brought together over 50 employees, including new recruits set to join the company soon.
The intensive program focused on customer service, housekeeping, janitorial, and upholstery services, equipping staff with the essential knowledge and practical skills necessary to provide top-tier care and support to clients. The training sought to ensure that all employees, whether long-serving or new, maintain high standards of professionalism and service delivery.
At the opening ceremony, Mrs. Danise Love Dennis-Dodoo, CEO of Lenise Home Care & Support Services, emphasized the importance of continuous staff development. She reiterated the company’s goal of becoming Liberia’s premier provider of home care and support services and stressed that such training initiatives are essential to maintaining service excellence.
“We believe in delivering the best service to our clients, and that starts with training our staff to be the best they can be,” said Mrs. Dodoo. “This refresher training is not only to update their skills but to remind them of the high standards we expect. We are proud of the positive feedback from clients and want to keep that momentum going.”
Mrs. Dodoo expressed gratitude to her staff for their commitment and hard work, recognizing the positive reports from clients regarding the services provided. She encouraged the trainees to take the opportunity seriously, as it would help them grow both professionally and personally.
“You never know who is watching when you’re on the job,” she told the staff. “Always perform your duties to the best of your ability, because one satisfied client can open many doors for you and this company.”
Addressing new recruits, Mrs. Dodoo assured them of job opportunities within the company and emphasized professionalism as key to success. She urged the new employees to adopt good practices and maintain a high level of courtesy when working with clients.
“We are not just hiring anyone,” she explained. “Our recruits need to be trained to behave professionally, respond to emergencies, and always act with respect and courtesy. These qualities are non-negotiable in our line of work.”
She also highlighted Lenise’s commitment to empowering young people, particularly those who have faced hardships, by providing sustainable employment opportunities that allow them to support themselves and their families while contributing positively to society.
“We are offering more than just jobs; we are giving people a second chance to rebuild their lives,” Mrs. Dodoo stated. “Our mission is to empower young people and create positive change in the communities we serve.”
The training featured several expert facilitators, including Mrs. Yeato Solomon Boimah, who led the customer service session. She emphasized the crucial role of good customer relations in business success, noting that many businesses in Liberia fail due to poor customer service.
“Customer service is critical in any business, especially in home care,” Mrs. Boimah said. “When you treat your clients with respect and attend to their needs promptly, they will always want to work with you again. That’s what sets successful businesses apart from the rest.”
Mr. Abayomi Grant, another facilitator, delivered a session on Emergency First Aid, Health, and Safety, providing practical tips on handling medical emergencies and ensuring workplace safety. He covered basic first aid procedures and stressed the importance of quick thinking during emergencies.
Mrs. Dodoo herself led the housekeeping training, focusing on cleanliness, orderliness, and practical housekeeping skills necessary to maintain a clean and organized environment for clients.
At the close of the training, participants expressed their gratitude to Lenise Home Care & Support Services for providing them with valuable knowledge. Many acknowledged that the training had not only refreshed their skills but also given them new insights into better serving clients.
“I learned so much from this training,” one participant said. “I now have a better understanding of how to handle different situations on the job, and I am confident I can provide even better service to our clients.”
The new recruits were equally appreciative of the opportunity to be part of the Lenise team and looked forward to starting their roles. They pledged to apply the knowledge gained to make the company proud through their work.
This is not the first time Lenise Home Care & Support Services has invested in staff development. In August 2023, the company conducted an intensive training program for its first batch of recruits, covering areas such as customer service, general hospitality, emergency response, risk management, and first aid.
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